Shipping and payments

Shipping
Shipping costs will be automatically calculated at the time of the order based on weight. For shipments abroad the price is intended for a single package max 50 kg, for shipments of multiple packages please contact us for quote. Mybestway.it will issue an accompanying invoice for the goods shipped on request. For the issue of the invoice, the information provided by the consumer at the time of the order will prevail. The invoice, in digital format, will be sent to the Customer at the Email address indicated when ordering.

If the courier does not find anyone at home, he / she leaves a notice of passage indicating the telephone number of the branch to contact for delivery. The next day the courier makes a second delivery attempt and if he again finds no one at home he leaves a second notice.
At this point the package is in stock for 7 days within which the customer has two alternatives:

• go and collect it at the address indicated on the notice;
• decide to have it brought back home for the third time by paying, at the time of delivery, a surplus for the stock.

Should the courier deliver the package in the hours you are not at home, it is important to contact him immediately, to avoid having to pick up the package at the warehouse and pay for it. Once the stock is completed (7 days) the parcel returns to the sender.

If you want the shipping cost to be returned, the shipping costs will be increased (in practice you pay the shipping cost twice).

Payments
Terms of payment

Any payment by the Customer can only be made using one of the methods indicated on the website www.mybestway.it. The following payment methods are accepted:

• Paypal - Credit cards - VISA MASTERCARD AMERICAN EXPRESS
• Bank transfer to:
   My Best Way srl

BPER

BIC: BPM0IT22   XXX

IBAN IT 42 A 0538781620000003033003

As soon as the payment is credited to the bank (1/3 working days depending on the Credit Institution) we will process the order and ship the goods. We recommend that you notify us of the payment, by email to info@mybestway.it  attaching a copy of the transfer or the CRO number provided by the Bank for this operation.

CUSTOMER SERVICE
If you want to get in touch with us, we have a series of direct contacts that can be useful to you and will allow us to answer you more quickly.

Information on order status and shipping
To verify in a practical and fast way the progress and / or shipping status of your orders sent to the site consult the "Order Tracking" section within the reserved area. For detailed requests write to info@mybestway.it indicating ALWAYS your reference order number.

Cancel or change an order
To modify or cancel an order already sent, write to info@mybestway.it indicating ALWAYS your reference order number.

Copies of documents (invoices, delivery notes, etc) and registry adjustments
To request copies of documents (invoices, delivery notes, etc ...) or registries write to info@mybestway.it but remember to ALWAYS indicate the type and number of the document or invoice for which you request a copy or correction.


CONTACTS
To request information about our services or for any other information, use the following contact channels:
Email:   info@mybestway.it

Send us a message directly from the site using the form on the page Contacts